On any given day the company creates between 100 to 300 requisitions, each with 30 or more lines, compared to 2014 where it was only 8 or 9. These requisitions are internal (warehouse) and purchase requisitions from Product Managers for customer orders. Inline with Hades customer service policy, customer order requisitions are entered with the expectation that the order needs to be filled within a 24 hour timeframe.
Getting this data into the requisition system had become a mammoth task; with those responsible spending more time getting data into the requisition system than filling the requisition itself. Users were manually having to enter information line by line or form by form – and even less ideal with this manual entry errors are increased with the risk of typos.
in a nutshell – staff were often waiting days for their requisitions and in frustration some business areas were bypassing entering purchase requisitions, and entering them after the purchase order was created. This was a huge concern with internal auditors flagging this as a problem.