The human factor in systems integration and how to make end users happy.

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Many times we tend to overlook the role of people when it comes to interconnect software applications. Automating processes to move data doesn’t always ensure data quality, especially for organization acquiring new business units and those dealing with data in multiple formats.

Experts will find ways to automate processes that will run with minimal human intervention.  But time goes by and new challenges impact the organizations. Maintenance will be required from the business users to keep the data flowing to the upper layers in the organization pyramid. This is how many organizations end up having (or believing they have) well automated system but in all reality they end up with highly capable professionals spending their time on manual or repetitive processes to ensure consistency across the different systems where data is sent through.

Integrating applications is key to a successful business but it doesn’t always require hard to maintain automated integrations. Aiding end with tools for integration can help maintaining data consistency. This is where everyone’s favorite tool MS Excel, can be used to manually bridge the gap between different systems. Excel can help end users to massively upload data, they know the information and can modify it to provide consistent and accurate data for their ERP system.

However the key is being able to process the data with a supported end user solution, without the help from IT!  Otherwise you’ll end up where you started, with highly skilled people doing repetitive processes.

To put this in an example, consider the challenges affecting a growing company with many billing systems feeding to Oracle E-Business Suite. These customers’ transactions are interfaced to Oracle EBS hitting the receivables account(s) which affects areas such as finance, collections, tax and of course accounting. Unforeseen exceptions usually are the reason why human intervention is still a key factor in organizations. They need effectively to correct them and ensure that valid information reaches all affected departments.

This is where supported end user integration applications also help by reducing the time for fixing exceptions. Providing an easy and familiar user interface like Excel to correct data and then uploading them to your ERP system will help ensure data quality.

If you are one of the many organizations wanting to improve your Order to Cash activities in Oracle EBS then come along to our webinar on the “The Human Factor in Systems Integration & How to make End Users Happy”