Wizard – Login Error

When logging in, you may experience one of the following error messages. These messages indicate that there is a problem with the installation / configuration.

This program cannot display the webpage

The message below would indicate that the url entered for the instance is incorrect. For detailed instructions refer to Set up the List of Instances in the Installation Instructions.

InstanceURLError

The connection URL is incorrect

The message below would indicate that the database in the url is incorrect (refer to Set up the List of Instances).

url_wrong

 

More4Apps infrastructure database package is not installed

The message below would indicate that the infrastructure database package (M4APS_XML) has not been installed into the instance you are connecting to. If the M4APS_XML package is invalid or not installed, your DBA needs to go back to the Server-side Install Step in the Installation Instructions and make sure that the install.sql (or R12install.sql) has been run.

m4aps_xml_error

The Java Servlet is not installed

The message below would indicate that the Java Servlet has not been installed.  This is only applicable to Release 12.  If you suspect that the Servlet has not been installed go back to the Servlet Install Step in the Installation Instructions. If you are missing the m4aServlet.jar file you must download the product from our website and make sure you select either 12.0.x or 12.1.x in the ‘Version of Oracle Applications’ field.  Then do a full installation with the correct files for Release 12.

ServletError

The Product Package is not installed

The message below would indicate that the product package (M4APS_productname) for this particular wizard has not been installed into the instance you are connecting to. If the package is invalid or not installed, your DBA needs to go back to the Server-side Install Step in the Installation Instructions and make sure that the productcode_install.sql (e.g. piw_install.sql) has been run.

package_errorWhere to get help… “Free Installation Support”

If you need help with any installation questions, whether you are trialing a product or an existing client… Please log a case via our online Helpdesk or our Request Product Support page.