Not Using Your Purchase Order System Cost Money
How to Turn Problems into Opportunities
Case Study – Tourism
Not using a purchase order system properly costs businesses real money. See what one online travel agency discovered when it improved its Oracle EBS purchase order processing with More4apps.
The Client
A global online travel company known for planning customer experiences, operating primarily through fare aggregators and metasearch engines, with physical offices and staff worldwide.
The Challenge
One region needed to improve its Oracle EBS purchase order processing. Without a properly used PO system, the agency was buying items outside of discounted pricing agreements, losing leverage with suppliers who weren’t seeing the transaction volumes they expected. Staff spent valuable time chasing receipts, securing approvals for individual invoices, matching POs, and manually processing data.
The finance team needed to increase its PO match ratio, but couldn’t do it manually without expanding headcount, an option that risked blowing the AP team’s budget. They needed a solution that could roll out quickly across global operations without disrupting the business or requiring extensive training.
Adding to the complexity, the agency’s existing system pulled from multiple data sources. Third-party invoices came in through Web ADI files, but Web ADI didn’t support attachments, so those files lived on a separate system entirely, making invoices inaccessible to anyone without access to that specific filing system.
The Solution
The agency implemented the More4apps Supplier Wizard, AP Wizard, and PO Receiving Wizard from the EBS Toolbox. With More4apps, invoice images could be attached directly to the upload, consolidating everything into one accessible environment. End-users could manipulate, load, and check data entirely within the familiar Excel interface, making the workflow seamless and efficient.
The team also automated requisition processing. Rather than manually entering transactions one at a time and checking for individual approvals, requisitions could be completed in bulk through auto-create, freeing staff to focus on finding suppliers’ best deals instead of repetitive data entry.
The Results
With cleaner, more accessible data, the agency could quickly identify invoices on hold and resolve them faster, speeding up payments and cutting time spent on debtor recovery. Past-due invoices became easy to spot and triage. Overall, More4apps helped the agency quantify exactly how much money it had been losing by not using its PO system properly, while improving process efficiency and freeing staff for higher-value work.