Oracle has come a long way. I still remember the “old days” when dealing with Oracle Support. Back in the 90’s, there were modems, VT Terminals and Fax machines at the ready to help customers out. It was very much a hands-on process where everything went to Support and customers hoped and prayed there was a solution or a way of getting what they needed into their beloved character mode v9 or v10 of what was then Oracle Applications.
I like the fact they question ideas and really home in on the business case for the idea to better understand the required functionality. The timelines of answers and engagement is great too.
This is what Oracle says about the Idea Labs:
“Your feedback and participation guide us in finding, evolving, and prioritizing the ideas that provide you with the greatest benefits. We’re here, listening to your ideas for making our cloud-based service better!”
Now this may sound like a bit of marketing speak, however, I can attest to Oracle really working hard to meet this vision through the Idea Labs. I’ve found they are working hard to achieve this vision.
The Ideas Lab has really helped us at More4apps as we develop new products for ERP Cloud. I find the Idea Labs the best way to engage with the Oracle ERP Cloud team. Take a look yourself. You’ll see what I mean.