Within the Helpdesk (Self-Service portal), the inquiries that you submit to the Customer Support Team are called Cases.
When you log in you will be on the Home tab, which will display all of your Open Cases.
To view your Open and Resolved Cases, select the View Cases tab.
The Open Cases that you have submitted will be displayed.
|View Closed Cases
||Select the sub tab of View Closed Cases to view a list of your Resolved Cases.
|View All Cases
||Select the sub tab of View All Cases to view all Open and Resolved Cases.
If you are a Helpdesk Super User, you will be able to view all of the Open and Resolved Cases submitted by everyone in your company.
To view the details of the Case select the appropriate hyperlinked Case Subject.
||Select the View Suggested Solutions button on the Case to view up to ten solutions that may help you solve your particular Case.
||Select the Add Comment button to add a comment to your Case. The comment entered will be sent to the Customer Support person allocated to your Case.
||Select the Add Attachement button to attach a file to your Case. E.g. A copy of the wizard workbook. This information will be available to the Customer Support person allocated to your Case.