As our tools are based on Oracle® & Microsoft® technologies, we make extensive use of their technical support knowledge base as well as using and maintaining our own. When a support issue is attributable to the technology stack, we may complement our support responses with a knowledge base reference.
Seeing your issue first hand is essential to providing the most efficient support. We use web meeting technology such as Zoom or GoToMeeting to allow us to work directly with you on a non-production instance.
More4apps maintains many different on-premise versions of Oracle e-Business Suite configured with Oracle’s Vision instance information. This allows us to use our own instances to debug and determine how Oracle e-Business Suite APIs and interfaces are designed.