As 2020 nears completion I presume you are planning your celebrations and family time for the year-end. Before all the hustle and bustle sets in I’d like to take a look back at what 2020 brought us.
The new year, 2020, started with much enthusiasm but what a year it has been!
Over January and February, we had just completed our annual planning when there were news reports about a new virus, Covid19. We kept this in the back of our minds when planning for 2020, and pivoted our whole marketing/sales outreach program to online and virtual, rather than in person. This shift saw us refresh and redevelop our website, increase our value-added educational content such as webinars, and capitalize on new ways to reach outwards to our market.
In March like everyone else, we faced the challenge of working from home.
More4apps team adapted to this new environment very well. With a global team, we were experienced in zoom meetings, on-line events, and the pros and cons of working collaboratively across oceans and borders. We knew that for many of our customers this would be challenging and so we focused on providing the right sort of support.
Like us, many of our customers took this opportunity to improve their processes. Some were forced to shoulder additional workloads in unexpected ways and others faced a whole new way of working. Front line organizations had to order more from different suppliers and others had an increase in processing e.g. Refunding services not provided. Through all this, we provided products that made this easier and helped to ease the headaches.
Despite these challenges, More4apps released our first Cloud offering – the More4apps ERP Cloud Procurement Module. Which has been met with a positive response from early adopters and I am delighted to say they are also on track to have two more modules available by March 2021.
We also launched a new brand – with a new look or identity based on feedback from our customers and direction from our team. Our new logo and colorway allow us to better reflect the modern, and innovative company we are, this new look is now rolled out across our popular EBS Toolbox. Aside from the new look, we also worked to improve the customer experience of customers using our EBS suite of products.
During 2020 we focused on strengthening our customer-facing team, we recognized the need to have a greater ability to connect to our customers and our market in a variety of ways. We welcomed the following new people to our team Alyse Sharpe, Michael Grosshandler, Tiko Kone, Nena Pham, Brian Grosswelier, Aandrea Murray, Bobby Bragg, Steve Dosier, Mike Elias, and Sydney Capello. This year sadly we farewelled Jenny McGregor who has been a vital member of our team for over 14 years, and a familiar face to many of our customers at conferences. Jenny has taken up Account Management in the manufacturing industry and, we all wish her every success.
This year’s people focus was on how we can best value and retain our team. The global pandemic did not change this focus but gave it greater importance. From this thinking, ideas evolved such as the wellness initiative, ramping up support for remote working, long service recognition, and reviewing company policies directly aimed at improving our team’s wellbeing and work-life balance.
Over 2020 we continued to reach out to our customers in new ways – we hosted over 300 people at our online events such as webinars and Bitesized Masterclasses. And we are excited to grow and develop this program over 2021.
I would like to thank our customers for their continued support and to welcome our new customers. We are looking forward to a better 2021. I wish you all an enjoyable Xmas and wish you all the best for 2021.
Breaking news – I am delighted to announce that we have just been awarded the UKOUG ISV Partner of the Year Gold Award (sharing this with Namos Solutions), this is in fact the 4th year we have been nominated and won an award. This is a great testimony to our team based in the United Kingdom.