What’s Included with Oracle ERP Cloud Support?
After releasing a product, the More4apps teams continue to improve, address, and correct security issues that arise. Customer product expansion ideas get released through this process.
Training
As a standard part of any More4apps product purchase, two hours of training for every customer’s nominated in-house expert is offered at no additional cost.
Support Version Upgrades
Oracle® and Microsoft® continue to develop their applications and tools. Doing so helps us further improve our tools. We actively monitor any changes and notify our customers of any implications and new features available as a result of Oracle® and Microsoft® updates. We strive to ensure our products stay compatible with the latest versions.
Fix Software Bugs
More4apps provides release notes with the updates that identify the new features or issues addressed by each release.
Fix Security Issues
More4apps is proactive in monitoring and addressing security vulnerabilities associated with our products. Customers are encouraged to keep their More4apps products installed at the most current versions.
Add Enhance Features
Updates to the More4apps tools are published regularly on the website. EBS Toolbox solutions infrastructure updates will need to be installed on each E-Business Suite instance. Updates to the ERP Cloud Toolbox products will need to be installed on all local devices using the add-in.
